Support

Need help with Revive? Start here, or reach out directly — we read every message.

Frequently asked questions

How do credits work?

Credits are used to generate videos from your photos. You buy credits through the App Store, and they don't expire — use them whenever you're ready.

How long does it take to generate a video?

Generation happens in the background, so you can keep using the app or close it entirely. Revive sends you a notification the moment your video is ready.

Can I get a refund?

All purchases are billed by Apple through the App Store, and refunds are handled directly by Apple, not by Fracta LLC. You can request one at reportaproblem.apple.com or via Settings → [your name] → Subscriptions on your device.

How do I manage or cancel a subscription?

Subscriptions are managed entirely through your Apple ID: go to Settings → [your name] → Subscriptions on your iPhone. Deleting Revive or your Revive account does not cancel an active subscription — you must cancel it through Apple.

How do I delete my account or my data?

Open Revive, go to Settings → Delete Account. See our Delete Account page for full details, including what gets deleted and what to do if you can't access the app.

My photo didn't generate correctly — what do I do?

AI-generated results can vary. If something looks wrong or a generation failed, contact us with the details below and we'll help.

Still need help?